BUYERS POLICY

BUYERS POLICY

Your happiness is our first priority,

 

  • Double check your item before placing your order.
  • Check the color, size, length, width,  if applicable. 
  • By purchasing the product you agree to the product condition.
  • If you are not happy with the product, please contact the shop owner to resolve the issue or contact us at customer.service@aleoba.com or click HERE.
  • You are eligible to return the product within 14 days from the delivery date if not satisfied, and you are also eligible to return and exchange if you have ordered the small size or big size. 
  • You can not discriminate any shop based on Ethnicity, nationality, Color, Race, Religion, Gender or disability. See return policy HERE
  • Make sure you write down an existing shipping address before placing your order. If the product comes back due to the non-existing shipping address you will be required to provide a different existing shipping address and you will be paying for the shipping cost.  You agree to be responsible for the loss of the products if you provided the wrong address. 
  • If the shop owner has miswritten your shipping address he/she will be required to pay for the shipping cost, and also required to write or provide an accurate shipping address that you have provided.
  • If you are unhappy with the services do not hesitate to contact us as soon as possible at customer.service@aleoba.com
  • You may cancel your order before it is being shipped.
  • Second-hand clothing cannot be cancelled 24 HOURS after purchase. See Cancellation policy HERE
  • Any second-Hand clothing cannot be returned after being shipped.
  • Second-hand clothing purchased can only be on hold for 30 days. The buyer will be reminded to pick it up a week before the last day.

Note: All purchases have to be paid in full before being shipped.

We encourage customers to open an account to be able to manage their orders and a chance to earn money back if you refer your family or friends to purchase in Aleoba. You can Click HERE to register as an affiliate.  Whoever buys through your link you earn money back. You can put your link on social media, websites and any other source of traffic.